Shipping policy

Thank you for shopping with us. We carefully prepare and ship each ornament from our fulfillment network within the United States.

Fulfillment Locations

To help process orders efficiently, we use multiple fulfillment locations in the United States, including facilities in California and Texas.

Your order may be shipped from the fulfillment location that has the appropriate inventory available and can best serve your delivery address. Because of this, the shipping origin shown on your tracking information may vary from order to order.

If an order contains multiple items, items may occasionally be shipped separately from different fulfillment locations. In this case, you may receive more than one tracking number.

Processing Time

Orders require processing before shipment. Processing time is separate from the estimated shipping transit time shown at checkout.

During busy periods, especially around Christmas and other major holidays, processing may take slightly longer due to increased order volume.

Shipping Options

We currently offer shipping within the United States.

Economy Shipping

$15.00 shipping fee
FREE shipping on orders of $100 or more
Estimated transit time: 3–5 business days

Standard Shipping

$9.00 shipping fee
FREE shipping on orders of $50 or more
Estimated transit time: 5–8 business days

Shipping rates and available options will be displayed at checkout.

Estimated shipping times begin after your order has been processed and handed over to the shipping carrier. Business days do not include weekends or major U.S. holidays.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Please allow some time for the carrier's tracking system to update after your package has been shipped.

For orders fulfilled from multiple locations, you may receive separate tracking numbers for each package.

Delivery Estimates

All delivery times are estimates and are not guaranteed.

Delivery may occasionally be delayed due to circumstances outside our control, including:

Severe weather
Holiday shipping volume
Carrier delays
Transportation disruptions
Incorrect or incomplete delivery addresses

We recommend placing holiday orders as early as possible, especially during the Christmas season.

Incorrect or Incomplete Shipping Address

Please review your shipping information carefully before placing your order.

If you notice an error in your shipping address, contact us as soon as possible. We will do our best to update the address before fulfillment begins, but we cannot guarantee that changes can be made once an order has entered production or has already shipped.

We are not responsible for delivery issues caused by an incorrect or incomplete address provided at checkout.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please:

Check around your property, mailbox, front desk, or other secure delivery areas.
Check with household members or neighbors.
Contact the shipping carrier for additional delivery information.

If you still cannot locate your package, please contact us with your order number and we will assist you as much as possible.